Privacy Policy

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made thereunder and the provisions pertaining to electronic documents / records in various statutes as amended from time to time. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and Orange Cabs (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on or by the use of the website, mobile applications, services or by other means) and will govern the relationship between you and Orange Cabs for your use of the website or services (defined below). This Privacy Policy shall be read together with the respective Terms of Use or other terms and conditions of Orange Cabs.

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under Information Technology Act, 2000 as amended from time to time; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully as this Privacy Policy sets out the basis on which Orange Cabs will process any personal data or information we collect from you, or that you provide to us, in connection with your use of our website, mobile applications or services. By using the website, mobile applications, or services, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this website or mobile applications or services of Orange Cabs. You hereby provide your unconditional, irrevocable consent to us for the purposes prescribed under, including but not limited, to provisions of sections 43A, 72 and section 72A of the Information Technology Act, 2000.


Welcome to the Orange Cabs Pvt Ltd, web site (, mobile applications, and any other web sites or services operated or produced by Orange Cabs(the “Website or Services”). Orange Cabs values the privacy of the users, customers, and others who visit and use the Website or Services (“you” or “your” or “Users”) or refer to any legal person or entity accessing or using the services provided through the website, mobile application, platform or by other means, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872. We are committed to protecting and respecting your privacy. We are established in India with a registered office at B-1/1053 Vasant Kunj, New Delhi – 110070.

Data or Information Collection

We may collect data or information you give us. You may provide information by contacting us via our website or requesting that we send you information regarding our services. In the course of visiting this website or accessing mobile applications, inquiring for our services, or requesting our services, you may provide us with certain personal data or information as follows.

  • Account and contact information: The majority of the Information we hold you freely provide to us when you submit to us your request for availing services. If there is any information you would prefer us not to have, please omit this from any submissions sent to us. Some personal data is necessary for us to create an account for you to provide our services, so in the instance where you do not want to share this Information, we will be unable to provide our services to you. Accordingly, we may collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address, geo location etc. You can only access your account by entering your unique email address or phone number and password. You must not divulge your email address or phone number and password to any other third party. We will not be responsible for the consequences of a third party accessing your account using your email address or phone number and password.
  • Payment and billing information: We may collect your billing name, billing address and payment method when you buy services from us. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue or any other payment gateway services provider.
  • Information you provide or post: We may collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. We may collect information you post while accessing our Services or on a third-party social media site belonging to Orange Cabs.
  • Demographic information: We may collect demographic information about you, vehicles you like, places you intend to visit, services you buy, or any other information provided by your during the use of our services. We might collect this as a part of a survey also.
  • Other information: If you use our Services, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. Further, when you visit or access the mobile application, we may use GPS or location tracking technology (or other similar technology) to determine your current location in order to determine the city you are located within or as a service booking application, our mobile application has the functionality to track a vehicle’s live location while performing a trip requested by you to capture, the actual travelled distance and route taken between the start and end location. As a part of our services offerings and on the basis of mobile background location service, the trip fare is calculated and charged.

We may collect data or information in different ways

  • We may collect information directly from you. We collect information directly from you when you create an account with us, or you book our services.
  • We also collect information if you post a comment on our websites or ask us a question through phone or email.
  • We may collect information from you passively. We may use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our Services.
  • We may get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third party social media site may give us certain information about you. This could include your name and email address.

Use of Data or Information

We may use data & information about you for the purpose for which it was collected or provided to us in the following manner
  • We may use information to contact you for provision of services: We may use your information to confirm your booking, reservation of vehicles for an event or itinerary you requested
  • We may use information to respond to your requests or questions: We may use your information to confirm your booking, reservation of vehicles for an event or itinerary you requested.
  • We may use information to improve our products and services: We may use your information to customize your experience with us. This could include vehicle & chauffeur selection based upon your preferences.
  • We may use information to look at site trends and customer interests: We may use your information to make our website and services offerings better. We may combine information we get from you with information about you we get from third parties.
  • We may use information for security purposes: We may use information to protect our company, our customers, or our websites.
  • We may use information for marketing purposes: We may send you information about special promotions or offers. We might also tell you about new features or services. These might be our own offers or services, or third party offers or products we think you might find interesting. Or, for example, if you use our services, we’ll enroll you in our newsletter/promotional list which you may unsubscribe any time.
  • We may use information to send you transactional communications:: We might call or send you emails or SMS about booking/reservation details related to your services booked from us.
  • We use information as otherwise permitted by law.</li

Note that you may unsubscribe from Orange Cabs mailing list at any time by clicking on the ‘unsubscribe’ link in any of our marketing communications to you. After you unsubscribe, we will not send you further marketing communications, but we may continue to contact you to the extent necessary for the purposes of any services you have requested.

Sharing of information with third parties

  • We may share information with third parties. We share information with vendors who help us manage our online process or payment processors or transactional message processors. Some vendors may be located outside of India.
  • We may share information with our business partners.This includes third parties who provide or operate services on our behalf.
  • We may share information if we think we have to in order to comply with the law or to protect ourselves.We will share information to respond to a court order or summons.
  • We may also share it if a government agency or investigatory body requests. Or we might also share information when we are investigating potential fraud.
  • We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.

We will never use your personal data or information to advertise, promote, or market third-party goods or services to you. Additionally, we will not license or publish any of your personal data. We do not and will not sell any personal data to third parties for their own commercial use.

Third Party Sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Data Security & Retention

We use reasonable organizational, technical, and administrative measures to protect data under our control. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing, or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records or how you access, update, or delete your data etc.

We will retain your personal data only for those periods necessary to fulfill the various purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

Your Rights

In certain circumstances you have rights in relation to the personal data we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights.

  • Access and Portability: You have the right to access the personal data we hold about you and, for some data, the right to ask us to transfer it to another party.
  • Correction: You have the right to require us to correct any personal data held about you that is inaccurate and have incomplete data completed.
  • Erasure: You may request that we erase the personal data we hold about you in certain circumstances. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
  • Restriction of Processing to Storage Only: You have a right to require us to stop processing the personal data we hold about you.
  • Objection: You have the right to object to our processing of data about you.
  • Withdrawal of Consent: Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by emailing us.

Your request must

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
  • We cannot respond to your request or provide you with personal data if we cannot verify your identity to make the request and confirm the personal data we maintain relates to you. To verify your identity, we will seek to match any personal data you provide when you submit your request to any personal data we already maintain. If we are unable to verify your identity based on the data we maintain, we will let you know.

    Use of this site by minors

    We understand the importance of protecting the privacy of minors, especially in the online environment. This website is not designed for or intentionally targeted at minors under the age of 18, and we request that minors not use this Site. We do not knowingly collect data from minors on this Site. If we become aware that we have received data from a person under the age of 18, we will take reasonable steps to delete such data from our records.

    Updates to this Privacy Policy

    We may make changes to this Privacy Policy from time to time. Any changes will become effective when we post a revised version of this Privacy Policy on this website. We encourage you to review this Privacy Policy periodically to remain informed about how we are managing & processing your data.

    Contact Us

    You can contact Orange Cabs by email at or by sending a letter to the email or mailing address mentioned at this website. Please include your contact information, brief details of the services, and a detailed description of your request or privacy concern.

    Governing Laws & Jurisdiction

    If you choose to visit this website, your visit and any dispute over privacy is subject to this Policy. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India & courts in New Delhi shall have exclusive jurisdiction.